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Refund and Returns Policy

Last Updated: October 11, 2026

1. Overview

At BAGAGE, we want you to be happy with your purchase. This Refund and Returns Policy explains the conditions and procedures for requesting a return, exchange, or refund for products purchased through our website.

Please read this policy carefully before placing an order.

2. Eligibility for Returns

To be eligible for a return, products should generally meet the following conditions:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, and accessories, where applicable.

  • Proof of purchase or a valid order confirmation must be provided.

  • The return request must be submitted within the applicable return period.

Products that do not meet the applicable return conditions may not qualify for a return, subject to your statutory rights under applicable law.

3. Return Period

Please contact BAGAGE through our Contact Us page to confirm the applicable return period for your purchase before sending an item back.

Any applicable return period will be communicated through our website or customer support channels.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

4. Non-Returnable Items

Certain products may not be eligible for return unless they are faulty, damaged, incorrectly supplied, or otherwise covered by applicable law.

This may include:

  • Products that have been used or damaged after delivery.

  • Products returned without their original packaging or included accessories, where these are required for a valid return.

  • Products specifically identified as non-returnable before purchase, where legally permitted.

Please contact our customer support team if you are unsure whether your item qualifies for a return.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

When contacting us, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and its packaging, where relevant.

We will review your request and advise you on the available resolution, which may include a replacement, exchange, repair where applicable, or refund, in accordance with applicable law.

6. How to Request a Return

To request a return or exchange, follow these steps:

  1. Visit the Contact Us page on our website.

  2. Provide your order number and the reason for your request.

  3. Include photographs if the product is damaged, defective, or incorrect.

  4. Wait for our team to provide return instructions.

  5. Package the product securely and follow the instructions provided.

Please do not send products back without first contacting us for return instructions.

7. Refunds

Once we receive and inspect a returned product, we will notify you of the outcome of your refund request.

If approved, the refund will generally be issued through the original payment method where possible. Processing times may vary depending on your payment provider or financial institution.

If the original payment method cannot be used, we will contact you to discuss an appropriate alternative, subject to applicable law.

8. Shipping Costs for Returns

Return shipping costs may depend on the reason for the return and the applicable legal requirements.

  • Change of mind: The customer may be responsible for return shipping costs where permitted by law and communicated in advance.

  • Damaged, defective, or incorrect products: BAGAGE will advise you on the return shipping arrangements and applicable resolution.

  • Original shipping charges: Refund eligibility for original delivery charges will depend on the circumstances of the return and applicable law.

Please contact us before arranging return shipping.

9. Exchanges

If you wish to exchange a product for a different color, style, or item, please contact our customer support team.

Exchanges are subject to product availability and approval under the applicable return conditions. If an exchange is unavailable, we will discuss the available options with you.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply instead.

Your statutory cancellation rights, where applicable, remain unaffected.

11. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account or payment provider.

  2. Contact your card issuer or financial institution, if applicable.

  3. Allow for the processing time advised by your payment provider.

  4. If the refund is still missing, contact BAGAGE through our Contact Us page.

We will do our best to assist you in resolving the issue.

12. Contact Us

If you have any questions about refunds, returns, exchanges, or cancellations, please contact our team through the Contact Us page.

Website: https://bagage.futuradian.online/

We appreciate your understanding and the opportunity to help resolve any concerns regarding your purchase.